FREQUENTLY ASKED QUESTIONS(FAQ)

1. What is Fiti Mobile Spares?

Fiti Mobile Spares is a trusted distributor of high-quality mobile spare parts. We provide a wide range of components, including screens, batteries, and other accessories, to meet the needs of mobile repair professionals and retailers.

2. Where are you located?

Our main office is located at Nairobi CBD, Tom Mboya Street. For directions or assistance, feel free to contact us on 0798777583 or info@fiti.co.ke.

3. Do you sell genuine parts?

Yes, we prioritize quality and authenticity. All our products are sourced from reputable manufacturers and suppliers to ensure they meet industry standards.

4. Can I order online?

Yes, you can place orders through our online platform at www.fiti.co.ke. Simply browse our catalog, add items to your cart, and proceed to checkout.

5. What payment methods do you accept?

We accept the following payment methods:

6. Do you offer delivery services?

Yes, we provide delivery services across Kenya. Delivery fees and timelines depend on your location and the size of your order. Orders are dispatched to your location same day (except orders placed after close of business day or very late). Orders typically reach you within 24-36hrs.

7. What is your return policy?

We accept returns within 7 days of purchase if the product is defective, damaged during shipping, or not as described. Please refer to our Return Policy for detailed guidelines.

8. Do you provide a warranty for your products?

Yes, most of our products come with a manufacturer’s warranty. The warranty duration and terms vary depending on the product. Contact our team for specific details on your purchase.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number and instructions via email or SMS to monitor the delivery progress.

10. Can I get discounts for bulk purchases?

Yes, we offer competitive discounts for bulk orders. Contact our sales team at info@fiti.co.ke or 0798777583 for a custom quote.

11. Do you support corporate partnerships?

Yes, we work with businesses, repair shops, and retailers. If you’re interested in a partnership, please contact us at 0798777583 or email info@fiti.co.ke.

12. What if I can’t find the part I need?

If you can’t find a specific item in our catalog, reach out to us. Our team will assist in sourcing the part or recommend an alternative solution.

13. Do you have a physical store?

Yes, we have a physical store where you can browse and purchase products. Visit us Nairobi CBD.

14. How can I contact customer support?

You can reach our customer support team through:

15. Do you provide installation services?

Currently, we do not offer installation services. However, we can recommend professional technicians near your location.

16. Can I change or cancel my order?

Yes, you can modify or cancel your order before it is shipped. Contact our support team immediately

17. Are your prices inclusive of taxes?

Yes, all prices listed on our website or in-store are inclusive of applicable taxes unless stated otherwise.

18. How often do you update your inventory?

We continuously update our inventory to ensure we meet customer demands and offer the latest mobile spare parts.

19. Do you provide training or resources for technicians?

Yes, we occasionally host workshops and provide resources for mobile repair technicians. Stay tuned for updates on our website or social media platforms.

20. What sets Fiti Mobile Spares apart from competitors?

Fiti Mobile Spares is dedicated to:

Have more questions? Don’t hesitate to contact us!
Email: info@fiti.co.ke
Phone: 0798777583